Refund policy

We do not have a return policy unless an item delivered was deemed as damaged on arrival. Please do not dispose of the item until we verify the extent of the damage.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via WhatsApp, and we will assist you further, as well as instructions on how and where to send your items. 

You can always contact us for any return questions at orders@cedele.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Last Updated: 3 July 2023